Montauker

Refund Policy

Effective Date: September 4, 2026

At Montauker, we want you to love what you ordered. Because every product is made on demand specifically for you, our fulfillment and returns process is handled in partnership with Printify Premium, our print-on-demand production partner.

Our Production Model

Montauker is a print-on-demand brand. Every item is uniquely produced once your order is placed. We do not hold inventory. Products are printed, packed, and shipped on your behalf by Printify Premium.

Returns & Exchanges

Because all products are custom-made to order, we do not accept returns or exchanges for the following reasons:

  • The wrong size or color was selected at checkout
  • You changed your mind after placing the order
  • The item did not meet personal preference

What We Do Cover

Printify Premium will provide a free reprint or a full refund for the following, provided the issue is reported within 30 days of delivery:

  • The item arrived damaged or defective
  • There was a manufacturing error (e.g., incorrect print, wrong item sent)
  • The item was lost in transit

Physical returns are not required. You keep the item.

Contact us within 30 days of delivery at customer@trackorder.site with:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect or damage

We will submit the claim to Printify Premium on your behalf and follow up with a resolution.

Refund Processing

Approved refunds are returned to your original payment method. Processing typically takes 5-10 business days depending on your bank or card issuer.

Not Eligible for Refund

  • Wrong size or color selected by the customer
  • Minor print placement variation within the standard 0.5" DTG tolerance
  • Natural variation inherent to the decoration method (embroidery thread variation, sublimation tone shifts, etc.)
  • Issues reported more than 30 days after delivery
  • Gift cards or promotional credits

Unsuccessful Deliveries

If a package is returned to sender due to an invalid or incomplete address provided at checkout, a partial refund (product cost only, excluding shipping) may be issued. Reshipping may be available at an additional charge.

Questions?

Email us at customer@trackorder.site. We'll make it right.